Appointment start times are prompt. It is recommended that you arrive 10-15 minutes prior to your appointment start time. If you are a NEW client you must complete and submit the Client Intake Form which has been emailed to you with your appointment notification and confirmation emails. Arriving more than 15 minutes early may result in a wait, while arriving later than your appointment start time will result in a shortened appointment time. If you miss more than half of your scheduled treatment, your appointment will be treated as a late cancellation and service will not be conducted and you will be charged in accordance to the cancellation policy.
A 24-Hour notice for rescheduling, or cancellation is required. Massage Immersion LLC, reserves the right to charge the full treatment cost for reschedules and cancellations made with less than 24 hours notice. This includes appointments that are scheduled within 24 hours of the appointment time. If you cancel from within your online account and do NOT receive a text, or email confirmation, you are required to contact us directly for guaranteed cancellation to ensure that you are not held liable for any charges. Cancellations must be communicated directly to the front desk. Email cancellations will not be accepted. If you have a contagious illness or skin condition, please adhere to our cancellation policy in order to not put other clients, or therapists at risk.